Information Collection and Use

Sybex Global is the sole owner of the information collected on this site. We will not sell, share, or rent this information to outside parties except as this policy outlines. We collect customer information to process orders and better serve you with pertinent information, such as order confirmations and status updates. Information collected includes your name, shipping address, billing address, telephone number, email address, and payment information, such as your credit card number. We also require you to submit a username and password for future access to your account information. To keep your username and password confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used to deliver these items. We allow third-party companies to collect non-personally identifiable information when customers visit our site. These companies typically collect this information from a cookie or web beacon to provide advertisements likely to interest you. Our site does not respond to "Do Not Track" signals or mechanisms.

Registration

To process your orders placed on this website, you must first complete the registration form. During registration, you must provide your contact information, including your name, email address, telephone number, and street address. This information is used to provide you with important Sybex Global services, such as automated order status updates via email.

Order

Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information, such as your credit card number, expiration date, money order, wire transfer, or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. An enhanced security system protects this process. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties except those specified in the Sharing section of this policy.

Cookies

We customize certain web page content based on your browser type and other information our cookie provides. If you reject the cookie, you can still browse our store but cannot use the shopping cart to buy merchandise. The Sybex Global shopping cart cannot function without cookies enabled so that the necessary information to process your order is retained. If you disable cookies, Sybex Global will be unable to accept your online order. We will not share any personally identifiable information this cookie provides with any third party. However, we will link data stored in cookies to the personally identifiable information you submitted while on our site. This allows us to personalize your shopping experience and discern user preferences to evoke subconscious feelings of familiarity and assurance. Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by Sybex Global only and does not cover the use of cookies by any advertisers.

Log Files

We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.

Sharing

Sybex Global often sells products from third-party companies that we refer to as our "Marketplace" sellers. In order to best facilitate and complete these transactions, we may share some of your customer data with these companies.

In addition, we may employ third-party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and email delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

We may frame or mask another website so that the look, feel, and interface simulate the experience of browsing a genuine Sybex Global web page. Extreme care and discretion are exercised when evaluating third-party sites. We only brand third-party sites if their organization applies stringent security and privacy practices that parallel our own commitment to safe online shopping.

As our business continues to evolve, we may acquire or sell business units or subsidiaries. Customer information is one of the business assets that would be transferred in these types of transactions. In such a situation, your personally identifiable information would only be used in a manner consistent with our pre-existing Privacy Notice. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Testimonials

The testimonials section of the Sybex Global website is for the purpose of sharing positive experiences. The testimonials section is moderated to ensure accurate and positive testimonials. Published testimonials are genuine and are not edited or altered by Sybex Global. Sybex Global reserves the right to post or remove any testimonial at its discretion. By posting your comment(s) or testimonial(s) ("Testimonial") on our website, you give us permission to reprint or use the Testimonial in connection with our business. You also agree to the following:

1. The reprint or use of the Testimonial will be at our discretion and without compensation;
2. We may use the Testimonial with or without any pseudonym (pen) name credit;
3. Our right to use the Testimonial is perpetual and may be assigned by us;
4. We may use the Testimonial locally, nationally, or globally, and such use may be made in any media, information, or communication platform (including Internet advertising) currently in use or later developed; and
5. You and not someone else composed and posted the Testimonial. Other than your pseudonym (pen) name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Testimonial.

Children

Sybex Global does not sell products for purchase by children. Youth-oriented products are sold for purchase by adults only. If you are under the age of 18, you may only use Sybex Global in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information via the Internet from children under the age of 13. Sybex Global is committed to protecting the welfare and privacy of children.

Links

This website contains links to other sites. Please be aware that Sybex Global is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

Security

Sybex Global takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline. When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and protected using SSL encryption software.

Access to all of our users' information is restricted. We operate in a secured and locked facility that requires all employees to check in and wear valid ID badges. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you wish to have your financial information removed at the time of your order, you may opt to have your financial information deleted from our records upon completion of your order. Otherwise, you may contact us at info@sybexglobal.com or call toll-free (315) 401-7267 to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.

All Sybex Global servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple Checkpoint and Cisco firewalls and password protection. The servers on which we store personally identifiable information are kept in a secure environment inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises without prior authorization.

Correction/Updating/Reviewing Personal Information

Customers may change or review their stored account information, such as street address or email address, through our website by visiting our Help section. You must have your username and password to access your account. In the event you forget both your username and password, please contact our customer service department for assistance.

Choice/Opt-out

For customers who wish to opt out and stop receiving Sybex Global special offers and related news, Sybex Global provides several ways to do so. Users who no longer wish to receive our newsletter or promotional materials may opt out of receiving these communications by clicking here to unsubscribe or by unchecking the "permission to send" field when processing their orders.

Notification of Changes

If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.